At Hawk International we understand that each customer has their own unique needs and preferences, as well as different questions and concerns about our services and products. We have compiled a list of our most frequently asked questions below to help answer some of our most common questions. If you cannot find the answer to your question below, or have further questions, we encourage you to get in touch with one of our customer service through email at sales@hawk-international.com who will be happy to help.
Are you a factory or a trading company?
We are integration of industry and trade. For some textiles products like apparels, bags and caps, we have our own factory and invested factories. For other items like drinkware, ballpen etc, we have long-term cooperated suppliers.
Can you provide samples?
Yes, we can. For stock samples, it’s for free and freight collect. For newly made samples, sample cost may be needed.
WHAT'S YOUR MOQ?
1 set is accepted (stock), customized design with flexible MOQ base on customers' requirements.
Which areas does Gift Something offer delivery?
We offer delivery to all over the world.
What is your delivery time?
It’s according to different items and the schedule of factories. Based on MOQ, it’s normally 40 days after PP sample is approved. For textiles, it’ll be usually longer since fabric ordering will take time as well.
WHAT'S THE PAYMENT TERM?
Payment by T/T, 30% deposit before producing and 70% balance for bulk order before shipment.
HOW TO START BUSINESS WITH YOU?
Inquiry--Confirm fabric, quantity, logo--Confirm sample--Deposit--Bulk production--Balance payment--Delivery--Best after sales service.
Which port will you ship the goods?
Basically Ningbo and Shanghai Port. Sometiems Guangzhou and Tianjin.